Legal
The agreement between you and {{LEGAL NAME}} when you use Replyingo or buy one of its offers.
Last updated: 11 November 2026
Replyingo is operated by {{LEGAL NAME}}, registration no. {{REGISTRATION NUMBER}}, registered office: {{ADDRESS}} (“we”, “us”). By buying an offer or sending us a form you agree to these Terms and to the Refund Policy.
The service is for businesses. You must be 18 or older and have the authority to act for the business you register with us.
Replyingo is a 100% online service. We write replies to genuine customer reviews on Google, Tripadvisor and Facebook, we write reply templates in your brand voice, and we optimize your Google Business Profile. We sell no physical products. The offers are:
Replyingo never writes, buys or sells reviews. We only reply to genuine reviews on behalf of our clients, with their approval.
We do not write reviews, we do not buy reviews and we do not sell reviews. We do not ask customers to post reviews in exchange for rewards, and we do not remove or report reviews on your behalf unless you ask us and the review breaks the rules of the platform. If we believe that a review you ask us to answer is not genuine, we may decline to reply to it.
Prices are in EUR and are shown on the pricing page. Taxes may apply. Each fixed offer is a one-off payment made by card through Airwallex. There is no automatic renewal, no subscription and nothing to cancel. If you want more of an offer later, you buy it again.
Before paying you must tick the box to accept these Terms and the Refund Policy. We never see or store your card number: card payments are handled by Airwallex under its own terms. A custom quote becomes binding only when you accept it in writing and pay the agreed price.
After you pay, you send us your details on the page that opens after payment: business name, contact name, email, phone, the link to your Google profile, the offer you bought and your payment reference. We start within 48 hours of receiving them.
The 30-day periods start when we begin the work. Delivery times run from the moment we have received your complete details. If you are slow to answer our questions, delivery moves back by the same time. Replies that you do not use within the period are not carried over.
We write each reply as a draft and you approve it before it is published. Replies are published by you, or by us if you give us manager access to your profile and ask us to. You are responsible for the final decision to publish a reply and for the accuracy of the facts you give us about your business.
Our Refund Policy is part of these Terms: a full refund if you ask before the work starts, no refund once the work is delivered, and a pro-rata refund if we fail to deliver what you purchased. Nothing in these Terms limits any right you have under mandatory consumer law.
You keep all rights to the information you send us. You allow us to use it only to do the work you bought. Once you have paid for an offer, you may use the replies, templates and profile text we deliver for your own business without limit. We keep the right to reuse general know-how, but never your business details.
We never use your content to train AI models.
You agree not to use the service to:
We may refuse or stop work that breaks this section and, in serious cases, refuse future orders.
Google, Tripadvisor and Facebook set their own rules and we do not control them. They may change how reviews, replies and profiles work, or limit or remove content, at any time. We follow their published rules when we write for you, but we cannot be responsible for their decisions.
We write professional replies and profile text. We do not promise a particular star rating, a number of new customers, a ranking in search results or any other business result, because these depend on many things outside our control.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or for intentional misconduct.
Subject to that, our total liability to you for any claim linked to an order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of business or indirect loss. The service is provided with reasonable care and skill.
You are responsible for the information, instructions and permissions you give us. You agree to compensate us for losses and claims from third parties that arise because you gave us information you had no right to give, asked us to reply on a profile you were not authorized to manage, or broke the Acceptable use section. This does not apply to the extent that the loss was caused by us, and it does not limit any right you have as a consumer.
We may suspend or end an order if you break these Terms. If we end an order for a reason that is not your fault, the Refund Policy applies. You may stop using the service at any time. Because there is no renewal, there is nothing to cancel.
These Terms are governed by {{GOVERNING LAW}}. If you are a consumer, you also keep the protection of the mandatory consumer rules of the country where you live. Please contact us first at contact@replyingo.com so that we can try to solve any problem together.
We may update these Terms. The date at the top shows the latest version. A change does not affect an order you have already paid for, unless the law requires it.
Questions about these Terms: contact@replyingo.com, or the contact page.
Contact
{{LEGAL NAME}}, {{ADDRESS}}. Registration no. {{REGISTRATION NUMBER}}.
Email: contact@replyingo.com or use the contact page. Phone: {{PHONE}}. Opening hours: Monday to Friday, 9:00 to 17:00 (time zone of our registered office).
