Question 1

What exactly do you do?

Accepted Answer

We write professional replies to the genuine reviews your business receives on Google, Tripadvisor and Facebook. We also write reply templates in your brand voice and we optimize your Google Business Profile (description, categories, services, hours and a photo checklist). It is a 100% online service. Nothing is shipped to you.

Question 2

Do you write fake reviews?

Accepted Answer

No, never. Replyingo never writes, buys or sells reviews. We only reply to genuine reviews on behalf of our clients, with their approval.

Question 3

How fast do you reply?

Accepted Answer

It depends on the offer. Reply Pro replies within 24 hours and Reply Starter within 72 hours. Reply templates and the profile work are delivered in 3 business days, and the Local Visibility Pack in 5 business days. We start within 48 hours of receiving your details.

Question 4

What do you need from me?

Accepted Answer

After you pay, we ask for your business name, a contact name, your email and phone, the link to your Google profile, the offer you bought and your payment reference. It also helps if you tell us about your tone of voice, words to avoid and how you like to handle complaints. You approve each reply before it is published.

Question 5

Can I get a refund?

Accepted Answer

Yes, in the cases set out in our Refund Policy. In short: a full refund if you ask before the work starts, no refund once the work is delivered, and a pro-rata refund if we fail to deliver what you bought. Write to us and we answer within 3 business days. Refunds are processed within 10 business days.

Question 6

Is my data safe?

Accepted Answer

We collect only what we need to do the work: the details you send us and the messages you write. Our site runs on Cloudflare and card payments are handled by Airwallex, so we never see or store your card number. Read the Privacy Policy for the full list of what we keep and for how long.